Delivery

How do sculptures travel?

Each sculpture is carefully packed and sent in a sturdy box. They are more durable than they look. You may need to tweak any wire on arrival.

We use recycled packaging wherever possible.

All small sculptures travelling within the UK are sent via Royal Mail Special Delivery. This is a fully insured overnight service. Larger items and those travelling overseas most frequently travel with Parcelforce or Royal Mail International using a fully tracked service. You will receive a notification when a piece is ready to travel and an estimated delivery time.

Items delivered outside the UK could be subject to import duties and taxes**. These are charged at destination and are the responsibility of the individual receiving the goods. Please contact your local customs office for further details before purchasing if you are concerned.

Please note: Little Burrow Designs by Claire Read cannot be held liable for any import duties or taxes that may be imposed.

Postage within the UK is stated on each Sculpture’s page.

Additional charges apply for all international shipping, automatically applied at checkout.

**EU buyers please take note: Shipping to Europe from the UK has changed significantly this year and the systems are still in development for transit. Many couriers are in the process of launching new processes that are not yet fully formed, clear or consistent.

As such I shall be posting all overseas purchases DDU (Delivery Duty Unpaid). I shall continue using the ‘Sculpture’ shipping code that has always allowed them to travel worldwide duty free. Despite this, depending on your country, there is a chance that you could be charged VAT, a customs charge and a handling fee. These are the responsibility of the you, the buyer.

Please do not make a purchase unless you are happy to risk paying additional fees upon delivery. I will continue to try to unpick this and develop a more predictable Europe shipping journey as soon as I can.

What if your piece arrives damaged?

Please check the box on arrival!!

Every piece is packaged and posted to withstand even the clumsiest of postman. However, if an item arrives damaged, please take photographs of the parcel before opening and notify us by email within 24 hours of delivery. Please do not sign the “Received in good condition” declaration if you haven’t examined the exterior of the parcel or if it is damaged. We won’t be able to refund if the parcel is signed as being “received in good condition” but is later found to be damaged. It is incredibly unlikely that a piece will arrive beyond repair.

What if you are unhappy with your purchase?

Each sculpture is one of a kind, sold as seen. The measurements, descriptions and photos of each piece are as accurate as possible. Please refer carefully to these details before purchasing. If you have any questions or want to check the details, please do so before buying. We are more than happy to supply additional photos to ensure you are happy. Fairy re-homing is a sensitive business.

Unfortunately, we cannot offer returns on commissions or pieces made to order.

If you wish to return a sculpture purchased via the online shop, please email us and arrange for the return of the sculpture (both within 14 days of delivery). The cost and condition of returned sculptures are the customer’s responsibility, and the sculpture remains the responsibility of the customer until it reaches us. (Returns must be packaged in the original box and have all packaging reapplied using the same method in which it arrived. The customer must use a tracked and signed for method, insured to the full amount of the purchase price.) We will issue a full refund on returned sculptures that meet these conditions minus our postage fees, unless the item has been damaged in transit.

We want our customers to be completely happy with any purchase, so please get in touch via email if you have any concerns.

Returns policy

Each sculpture is one of a kind, sold as seen. The measurements, descriptions and photos of each piece are as accurate as possible. Please refer carefully to these details before purchasing. If you have any questions or want to check the details, please do so before buying. We are more than happy to supply additional photos to ensure you are happy.

Every piece is packaged and posted to withstand even the clumsiest of postman. However, if an item arrives damaged, please take photographs of the parcel before opening and notify us by email within 24 hours of delivery. Please do not sign the “Received in good condition” declaration if you haven’t examined the exterior of the parcel or if it is damaged. We won’t be able to refund if the parcel is signed as being “received in good condition” but is later found to be damaged.

Unfortunately, we cannot offer returns on commissions or pieces made to order.

If you wish to return a sculpture purchased via the online shop, please email us and arrange for the return of the sculpture (both within 14 days of delivery). The cost and condition of returned sculptures are the customer’s responsibility, and the sculpture remains the responsibility of the customer until it reaches us. (Returns must be packaged in the original box and have all packaging reapplied using the same method in which it arrived. The customer must use a tracked and signed for method, insured to the full amount of the purchase price.) We will issue a full refund on returned sculptures that meet these conditions minus our postage fees, unless the item has been damaged in transit.

Cancelled orders that have already been shipped will be treated as returns using the policy above.