Returns

What if your piece arrives damaged?

Please check the box on arrival!!

Every piece is packaged and posted to withstand even the clumsiest of postman. However, if an item arrives damaged, please take photographs of the parcel before opening and notify us by email within 24 hours of delivery. Please do not sign the “Received in good condition” declaration if you haven’t examined the exterior of the parcel or if it is damaged. We won’t be able to refund if the parcel is signed as being “received in good condition” but is later found to be damaged. It is incredibly unlikely that a piece will arrive beyond repair.

What if you are unhappy with your purchase?

Each sculpture is one of a kind, sold as seen. The measurements, descriptions and photos of each piece are as accurate as possible. Please refer carefully to these details before purchasing. If you have any questions or want to check the details, please do so before buying. We are more than happy to supply additional photos to ensure you are happy. Fairy re-homing is a sensitive business.

Unfortunately, we cannot offer returns on commissions or pieces made to order.

If you wish to return a sculpture purchased via the online shop, please email us and arrange for the return of the sculpture (both within 14 days of delivery). The cost and condition of returned sculptures are the customer’s responsibility, and the sculpture remains the responsibility of the customer until it reaches us. (Returns must be packaged in the original box and have all packaging reapplied using the same method in which it arrived. The customer must use a tracked and signed for method, insured to the full amount of the purchase price.) We will issue a full refund on returned sculptures that meet these conditions minus our postage fees, unless the item has been damaged in transit.

We want our customers to be completely happy with any purchase, so please get in touch via email if you have any concerns.

Returns policy

Each sculpture is one of a kind, sold as seen. The measurements, descriptions and photos of each piece are as accurate as possible. Please refer carefully to these details before purchasing. If you have any questions or want to check the details, please do so before buying. We are more than happy to supply additional photos to ensure you are happy.

Every piece is packaged and posted to withstand even the clumsiest of postman. However, if an item arrives damaged, please take photographs of the parcel before opening and notify us by email within 24 hours of delivery. Please do not sign the “Received in good condition” declaration if you haven’t examined the exterior of the parcel or if it is damaged. We won’t be able to refund if the parcel is signed as being “received in good condition” but is later found to be damaged.

Unfortunately, we cannot offer returns on commissions or pieces made to order.

If you wish to return a sculpture purchased via the online shop, please email us and arrange for the return of the sculpture (both within 14 days of delivery). The cost and condition of returned sculptures are the customer’s responsibility, and the sculpture remains the responsibility of the customer until it reaches us. (Returns must be packaged in the original box and have all packaging reapplied using the same method in which it arrived. The customer must use a tracked and signed for method, insured to the full amount of the purchase price.) We will issue a full refund on returned sculptures that meet these conditions minus our postage fees, unless the item has been damaged in transit.

Cancelled orders that have already been shipped will be treated as returns using the policy above.